IT Technician

Engineering
San José, Costa Rica

About the Job

The Lifetime Value Company is looking for a passionate and knowledgeable individual to assist our workforce with various technical issues and to help maintain the IT fleet. This position will work closely with other team members to diagnose and resolve problems impacting those individuals. Additionally this individual will monitor various hardware devices and software suites; troubleshooting and updating as required. As the first dedicated IT Technician you will have the opportunity to make meaningful contributions and play a key role in our growth moving forward.

What You Will Get to Do

  • Triage support requests originating from Slack or Jira Service Desk
  • Draft knowledge base documentation in Confluence for recurring issues and general IT related tutorials and tips
  • Field hardware requests, maintaining the accuracy of the Insight asset tracking database throughout the asset life cycle
  • Assist with provisioning and installation for software requests
  • Monitor MDM and anti-virus software for irregularities and resolving them
  • Log correspondence, remediation steps, and other appropriate information within the help desk ticketing system
  • Monitor office network hardware such as VPNs, wireless access points, and switches
  • Collaborate on company-wide hardware standards for laptops, monitors, and docks
  • Partner with DevOps, SecOps, and external vendors as needed for escalations

What You Bring to the Table

  • Excellent troubleshooting and customer service skills
  • Experience with desktop operating systems, primarily macOS 11/12 but also Windows 10/11
  • Knowledge of the Google Workspaces suite (Gmail, Drive, Meet, Docs, etc.)
  • General experience with laptop peripherals (USB-C Docks/Hubs/Adapters, Monitors, Keyboards/Mice, Printers, etc.)
  • Experience with remote screen sharing/control software to assist users
  • Basic knowledge of LAN/WAN configurations (IP addresses, DNS, gateways) and hardware (routers, switches, VPNs)
  • Basic terminal and command prompt skills, experience with bash or powershell scripting is a plus
  • Team player, communication and interpersonal skills are a must
  • Hands-on, self-starter, takes initiative

Languages:

  • English - Proficient level

Your Reward for Greatness

  • Highly competitive compensation packages
  • Private Medical Insurance
  • Private Life Insurance
  • Wellness and Fitness Subsidy
  • Competitive Paid Time Off provided
  • Two additional Sick Leave Days
  • Day of Personal Significance
  • Early dismissal before a paid company holiday
  • Anniversary Appreciation Gifts and Bonuses
  • Fitness and Wellness Subsidy
  • Meal delivery twice a week through UberEats
  • English Classes Paid for by the company
  • LTV Speaks- a third language course paid for by the company
  • Password Management with 1Password
  • Professional development training and opportunities for professional growth - as we grow, you grow!
  • If you want to WFH, you are in the right place. We have a remote-friendly culture.
  • An innovative, energetic culture with great people to work with!
  • Custom technology setup to meet your WFH needs
  • Home Utility Bonus

Additionally:

  •  Home Office Reimbursement

Why LTV Co.?

If you have ambitions to be a part of a high-growth, results-driven, industry-leading organization, LTV is the place to be. LTV builds exciting data products and then we market them with passion. We’re a fast-growing company in New York City that balances the culture of a startup with the stability of being an established, profitable company. We want to work with people that strive to be in the top .01% of their field. We understand that getting to the top takes hard work, constant improvement, and by making data-driven decisions. It’s a thrilling time to join the team, as we’re expanding our product offerings in exciting new ways, driving innovation through data, marketing, and web & app development.

We believe in diversity and hiring people from all backgrounds and walks of life. You must be energetic, inventive, a team player, and looking to help build and grow the company each and every day. You must have an inner desire to win and the idea of losing is a non-starter. If you are looking for a position that allows you to work with a group of smart and dedicated people who will support you but still provide the autonomy you need to execute your strategy, then you should probably apply as soon as you’re done reading this!

About Us

LTV was founded in New York by Josh Levy and Ross Cohen in 2007. At the time their mission was to provide easy and affordable access to public records. Something that in 2007, was only really accessible to corporations. Since then their mission has expanded to developing products and services that grant access to information and data across a number of verticals. In service of this mission, LTV has 7 consumer brands including BeenVerified, NumberGuru, PeopleLooker, NeighborWho, Ownerly, PeopleSmart, and Bumper.

Our mission is to develop a diverse portfolio of technologies, products, and services, that gives all people equal access to unbiased data and information. We believe that through this access people can empower and protect themselves in today’s ever-changing world, filled with fake news, deception, and a lack of transparency.