Customer Support Associate

Customer Support
New York, NY

About the Job

The Customer Support Associate is responsible for helping customers with higher-level questions or concerns regarding company products and services. Their duties include communicating with customers over the phone, via email, or chat. Supporting the quality processes and the continuous improvement of our Customer Support department.

What You’ll Get to Do

  • Respond to email, chat, and phone agent escalations.
  • Listening to customers’ concerns and handling complaints, offering solutions to resolve them
  • Support our quality program to meet the goals of the department.
  • Suggest and document improvements in our customer service processes.
  • Consistently deliver customer service that is knowledgeable, patient, prompt, empathetic, and courteous.

What You Bring to the Table

  • 1+ years of previous experience in customer service as a call center agent.
  • Excellent verbal and written communication skills.
  • Works well in a team environment, as well as independently.
  • Customer-centric attitude.
  • Strong troubleshooting skills.
  • Enjoys and excels at problem-solving and assisting others.
  • Attention to detail with the ability to multitask and prioritize; strong organizational skills.
  • Self-motivated and able to work under pressure to deliver high-quality solutions.
  • Knowledge of Zendesk is preferred but not required.
  • Able to work one weekend day.

Your Reward for Greatness

  • Highly competitive compensation packages
  • Great health insurance including medical, dental, and vision
  • Sanvello and Talkspace through United HealthCare’s Behavioral Health Benefits
  • Life insurance and personal accident insurance fully paid by LTV
  • Competitive Paid Time Off and Sick Time provided
  • 401 (k) plan with fully-vested company matching up to 6% - Eligible Day 1!
  • Flexible Savings Account/Health Savings Account
  • Free ClassPass On-Demand workouts to Monthly ClassPass Subsidy
  • Weekly meal delivery through Seamless/DoorDash
  • Tax preparation through Henry.tax
  • Student loan repayment & financial wellness resources via Peanut Butter
  • Password Management with 1Password
  • Company organized volunteer days
  • Professional development training and opportunities for professional growth - as we grow, you grow!
  • If you want to WFH, you are in the right place. We have a remote-friendly culture.
  • Custom technology setup to meet your WFH needs
  • Home Office Reimbursement Perk for your perfect work from home setup
  • An innovative, energetic culture with great people to work with!
  • Anniversary Appreciation Gifts
  • Day of Personal Significance
  • Home Utility Perk

Why LTV Co.?

If you have ambitions to be a part of a high-growth, results-driven, industry-leading organization, LTV is the place to be. LTV builds exciting data products and then we market them with passion. We’re a fast-growing company in New York City that balances the culture of a startup with the stability of being an established, profitable company. We want to work with people that strive to be in the top .01% of their field. We understand that getting to the top takes hard work, constant improvement, and by making data-driven decisions. It’s a thrilling time to join the team, as we’re expanding our product offerings in exciting new ways, driving innovation through data, marketing, and web & app development.

We believe in diversity and hiring people from all backgrounds and walks of life. You must be energetic, inventive, a team player, and looking to help build and grow the company each and every day. You must have an inner desire to win and the idea of losing is a non-starter. If you are looking for a position that allows you to work with a group of smart and dedicated people who will support you but still provide the autonomy you need to execute your strategy, then you should probably apply as soon as you’re done reading this!

About Us

LTV was founded in New York by Josh Levy and Ross Cohen in 2007. At the time their mission was to provide easy and affordable access to public records. Something that in 2007, was only really accessible to corporations. Since then their mission has expanded to developing products and services that grant access to information and data across a number of verticals. In service of this mission, LTV has 7 consumer brands including BeenVerified, NumberGuru, PeopleLooker, NeighborWho, Ownerly, PeopleSmart, and Bumper.

Our mission is to develop a diverse portfolio of technologies, products, and services, that gives all people equal access to unbiased data and information. We believe that through this access people can empower and protect themselves in today’s ever-changing world, filled with fake news, deception, and a lack of transparency.